Join us at Field Service Summit!

John Brearton

On 11 April, Hitachi Solutions will be sponsoring and hosting a roundtable at Field Service Summit. The event will take place at the Warwick Conference Centre in Coventry and is a great opportunity to meet with fellow field service leaders and to discuss the key issues effecting the industry. Field Service Summit is a unique event. Unlike… Read more »


Enrich business quality and mitigate risk

John Brearton

Customers love to feel special, in both their personal lives and their professional roles. They simply don’t respond well to impersonal service. Customer Relationship Management (CRM) is enabling insurers, reinsurers, and even underwriters to engage more meaningfully with their customers. More than that, however, it is also helping insurers understand risk in greater detail. The… Read more »


Making sure your customers feel the love

John Brearton

The Hitachi Solutions webinar series continues on the 15th September to show how insurers can become customer centric organisations – and how to use that as a platform for customer engagement initiatives that will drive growth and profitability. The second webinar Making sure your customers feel the love – Tues 15th September 2015 at 1pm… Read more »


Customer Centricity in Insurance

John Brearton

How to upsell and cross sell to increase profitability   A new Hitachi Solutions webinar series is launching on the 18th August to show how insurers can become customer centric organisations – and how to use that as a platform for customer engagement initiatives that will drive growth and profitability. The first webinar How to… Read more »


Insurance is more than a policy

John Brearton

Here’s the dilemma facing insurers looking to add real value to their customer experience. With a wide choice of channels through which to engage, customers land on their ‘favourite’ channel, which suits them best for all sorts of personal reasons. But when they do need to use other channels, they invariably expect the same functionality,… Read more »