The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
Your Complete, Ready-To-Use Vertical Solution
Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience. > Read more…
Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience. > Read more…
Success is a journey which doesn’t end at go-live. Our dedicated support teams reside in multiple countries to ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management. > Read more…
Hitachi AX for Consumer Goods
Hitachi CRM for Consumer Goods
Market Share Analysis
Compare total customer purchasing power to your projected share of the market in order to manage your growth goals with a better understanding of your actual versus forecasted revenues, contract profitability and costs, and cross–sell and up-sell opportunities.
Data Integration and Automation
Integration with Material Resource Planning, Supply Chain Management, and Enterprise Resource Planning systems allows for a complete 360-degree view of the customer, including historical information so you can automate quote processes to decrease the time it takes to generate orders.
Hitachi CRM Essentials
Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements.
– Hitachi CRM Essentials includes:
- Business Rules Engine
- Agent Desktop
- Portal Framework
- User Adoption Solution
- Editable Grid
- Hierarchy Visualizer
- CRM + SharePoint Enhancement
- Plug-In Library
Add the Right Team and Approach to Your Industry Solution Equation
Hitachi Solutions’ ongoing support provides personalized attention through in-house functional and technical Microsoft AX, CRM and BI experts available via phone, email, Skype, whatever works best for you when you need us.
You stay connected with a dedicated pool of Microsoft experts on a predictable, monthly service plan. There are three tiers: Gold, Silver and Bronze each with an allocation of hours which can be used however you need.
The Power of 3
Experience has taught us that the right team of three can cover the breadth of information required to keep a system live and thriving. We build our support teams right and support them with our global resources.
Inspire the Next
The latest from the Hitachi Solutions Blog
Q&A with practice lead, Jonathan Scott 1. Why has Hitachi Solutions launched its Data Science & Analytics practice now? The term Business intelligence (BI) really came to prominence in the 1990s, but the release of new products from Microsoft has been significant in creating a huge, mainstream opportunity for organisations to make the most... Read more »
How can relationship managers manage their daily workload, track all their client interactions and get a 360-degree view of their client – all within Outlook – using Microsoft Dynamics 365? Senior CRM Consultant at Hitachi Solutions, Areti Antonakopoulou, delivers an overview of the functionality that has been developed within Microsoft Dynamics 365 by Hitachi Solutions, specifically... Read more »
On 11 April, Hitachi Solutions will be sponsoring and hosting a roundtable at Field Service Summit. The event will take place at the Warwick Conference Centre in Coventry and is a great opportunity to meet with fellow field service leaders and to discuss the key issues effecting the industry. Field Service Summit is a unique event. Unlike... Read more »