The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
Your Complete, Ready-To-Use Vertical Solution
Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience. > Read more…
Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience. > Read more…
Success is a journey which doesn’t end at go-live. Our dedicated support teams reside in multiple countries to ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management. > Read more…
Hitachi AX for Consumer Goods
Hitachi CRM for Consumer Goods
Market Share Analysis
Compare total customer purchasing power to your projected share of the market in order to manage your growth goals with a better understanding of your actual versus forecasted revenues, contract profitability and costs, and cross–sell and up-sell opportunities.
Data Integration and Automation
Integration with Material Resource Planning, Supply Chain Management, and Enterprise Resource Planning systems allows for a complete 360-degree view of the customer, including historical information so you can automate quote processes to decrease the time it takes to generate orders.
Hitachi CRM Essentials
Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements.
– Hitachi CRM Essentials includes:
- Business Rules Engine
- Agent Desktop
- Portal Framework
- User Adoption Solution
- Editable Grid
- Hierarchy Visualizer
- CRM + SharePoint Enhancement
- Plug-In Library
Add the Right Team and Approach to Your Industry Solution Equation
Hitachi Solutions’ ongoing support provides personalized attention through in-house functional and technical Microsoft AX, CRM and BI experts available via phone, email, Skype, whatever works best for you when you need us.
You stay connected with a dedicated pool of Microsoft experts on a predictable, monthly service plan. There are three tiers: Gold, Silver and Bronze each with an allocation of hours which can be used however you need.
The Power of 3
Experience has taught us that the right team of three can cover the breadth of information required to keep a system live and thriving. We build our support teams right and support them with our global resources.
Inspire the Next
The latest from the Hitachi Solutions Blog
On 14-15 March 2017, the One Hitachi family joined the FCA TechSprint in partnership with PwC and the Money and Mental Health Policy Institute. The theme was mental health. The FCA holds a regular series of these sprints, encouraging organisations to work collaboratively on shared challenges, solving important problems in financial services. Research by... Read more »
We’re delighted to share a new video case study about our partnership with Essex County Fire and Rescue Service. With over one million households in the county of Essex, and over 10,000 home safety visits to perform every year, improving the safety of residents is the organisation’s priority. Hitachi Solutions implemented Microsoft Dynamics’ cloud-based... Read more »
In partnership with Director Magazine, Hitachi Solutions and Microsoft gathered eight business leaders from some of the UK’s leading professional services organisations: Buro Happold, BDO, Bite Communications, BCMS, Buzzacott, Areen Design Services, The Risk Advisory Group and Hays UK & Ireland, to discuss the potential challenges of Brexit.The past has shown us that to survive... Read more »