The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
Your Complete, Ready-To-Use Vertical Solution
Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience. > Read more…
Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience. > Read more…
Success is a journey which doesn’t end at go-live. Our dedicated support teams reside in multiple countries to ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management. > Read more…
Hitachi CRM for Health Plans
Group Plan Administration
Process plan onboarding and renewals quickly and efficiently by giving everyone full visibility into the process and clear next steps needed to drive completion with a comprehensive end-to-end platform that engages everyone in the process.
Distributor Relationship Management
Make it easier for your distributors to work with you and turn the strength of your distributor relationships into a powerful competitive differentiator with performance management capabilities and superior visibility into your distributor network with tools that promote greater ease of doing business.
Group and Individual Sales Management
Better convert leads and help sales and marketing collaborate on winning premium with dashboards, performance management and automated tasks to help execute better across the entire lead-to-premium lifecycle. CRM enables improved opportunity management, group and individual segmentation and lead management capabilities.
Member Care & Integration
Truly focus on providing superior member services by giving employees a complete view of member information along with intuitive service tools to help them provide better service in the call center. Improve management of the interactions across service, marketing, billing and all other touch points with access to information from policy administration, claims, billing, imaging and document management systems all in one place.
A Day in the Life of an Implementation Manager for a Health Plan
Follow along with an Implementation Manager at a Health Plan who has partnered with Hitachi Solutions to achieve success and uses Microsoft Dynamics CRM integrated directly with Outlook.
Hitachi CRM Essentials
Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements.
– Hitachi CRM Essentials includes:
- Business Rules Engine
- Agent Desktop
- Portal Framework
- User Adoption Solution
- Editable Grid
- Hierarchy Visualizer
- CRM + SharePoint Enhancement
- Plug-In Library
Add the Right Team and Approach to Your Industry Solution Equation
Hitachi Solutions’ ongoing support provides personalized attention through in-house functional and technical Microsoft AX, CRM and BI experts available via phone, email, Skype, whatever works best for you when you need us.
You stay connected with a dedicated pool of Microsoft experts on a predictable, monthly service plan. There are three tiers: Gold, Silver and Bronze each with an allocation of hours which can be used however you need.
The Power of 3
Experience has taught us that the right team of three can cover the breadth of information required to keep a system live and thriving. We build our support teams right and support them with our global resources.
Inspire the Next
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