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Your Complete, Ready-To-Use Vertical Solution



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Vertical Solutions

Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience. > Read more…

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Expert Services

Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience. > Read more…

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Ongoing Support

Success is a journey which doesn’t end at go-live. Our dedicated support teams reside in multiple countries to ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management. > Read more…

Essentials for Professional Services


Essentials for Professional Services is a preconfigured and extended Microsoft Dynamics AX Professional Services solution which is provided on a per user monthly subscription. Its sector specific functionality includes:

  • Industry best practice processes
  • Advanced project accounting
  • Advanced resourcing and scheduling
  • Professional services dashboards, KPIs and Power BI reports
  • A continuous improvement methodology to allow your business to adapt and optimise your processes to changing conditions and to continually improve process efficiency

Speed of Implementation

By using a pre-built professional services company template and making effective use of ‘the cloud’, we are able to implement Essentials for Professional Services in a fraction of the time associated with traditional ERP implementations.

Pay As You Go

As Essentials for Professional Services is provided through Microsoft Azure cloud services you do not incur any up-front capital costs but simply pay per user each month. Taking an iterative approach and using the advice of our business consultants’ new users and functionality are added and paid for as required making your finance department very happy.



Essentials for Professional Services is a companywide solution that provides all the functionality a professional services organisation needs, including Financials, Procurement, Human Resources, Projects, Time and Expense.

As a professional services firm you will be particularly interested in how our solution handles the processes that are at the heart of your business:


Project Management

Project managers and team members can monitor the status of the project using interactive dashboards, collaborate on projects, maintain current and accurate project status, allowing managers to proactively identify and resolve potential issues with each project.


Resource Management

Project managers can optimise staffing and utilisation therefore minimising non billable time and ensuring that only qualified resources are working on projects.

Project Accounting

Connects project activities with company financials, helps ensure accurate accounting and billing and streamlines time and expense management, at the same time providing extensive reporting capabilities.


Time Management

Enables users to quickly and easily capture detailed timesheet information, whether in the office or on the road, which is automatically linked to the correct project.

Billing and Invoicing

Project-based billing is automated using time and expense information.

Expense Management

The expense module provides improved tracking and compliance, maximises accuracy and timeliness of expense reporting and is easy to use by all staff.

Hitachi CRM for Professional Services

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Business Development

Coordinate pursuits to land new prospects or expand your presence with existing clients. Identify and manage both short and long-cycle pursuits for one or more services using a 360-degree view through initial qualification, go-no-go decision information, and coordination of sub-processes like RFP management and proposal building, so that a pursuit team knows where each deal is at and what the next steps are.

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Advanced Relationships

Build stronger relationships with organizations and individuals by gaining visibility into all aspects of the relationship, your team’s historic and scheduled interactions, potential cross-selling opportunities, and other service providers working with the client.

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Integration Foundation

Maintain a meaningful 360-degree view of a relationship by providing visibility to key information from other internal and external sources, including Project Management and Financial systems as well as Document Management and Email, so that you know the health of your project related to estimated and actual budget as well as status and billing history in addition to project documents and related emails.

Partner in a Professional Services Firm

A Day in the Life of a Partner in a Professional Services Firm using Microsoft Dynamics CRM

With Hitachi Solutions’ ProServ Solution for Dynamics CRM, our customers have the solution they need to develop new business, expand services and keep their teams profitable.

Expert Services
Add the Right Team and Approach to Your Industry Solution Equation

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Designed for Success

Our field proven implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results and move forward with continuous improvements.

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Flexible Services Approach

We help ensure your success with the Hitachi Solutions Industry Cloud by getting the right team of experts into the mix at the right time. Our project leaders and consultants act as guides to help your implementation along by using the project approach that best matches your business model, the skills of your team and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid in between depending on the approach that you are most comfortable with.

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All In Subscription or Hybrid Services + Subscription

The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, custom development or a complete ERP, CRM or BI implementation from top to bottom. We can wrap subscription pricing around any services and include it into your Industry Cloud subscription or you can subscribe and pay for services separately. We’re flexible. Our goal is to make sure our pricing and subscription matches your needs.

Hitachi Solutions had the global reach and experience we preferred. We were confident they could help us build out our initial template system, and help each country move forward with their localizations and implementations.
Rick Stow, Head of Client Relationship Management at Grant Thornton
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Ongoing Support

Our dedicated global support teams ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management.


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Personal Attention

Hitachi Solutions’ ongoing support provides personalized attention through in-house functional and technical Microsoft AX, CRM and BI experts available via phone, email, Skype, whatever works best for you when you need us.

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Predictable Cost

You stay connected with a dedicated pool of Microsoft experts on a predictable, monthly service plan. There are three tiers: Gold, Silver and Bronze each with an allocation of hours which can be used however you need.

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The Power of 3

Experience has taught us that the right team of three can cover the breadth of information required to keep a system live and thriving. We build our support teams right and support them with our global resources.

Inspire the Next

The latest from the Hitachi Solutions Blog

Q&A with practice lead, Jonathan Scott    1. Why has Hitachi Solutions launched its Data Science & Analytics practice now?   The term Business intelligence (BI) really came to prominence in the 1990s, but the release of new products from Microsoft has been significant in creating a huge, mainstream opportunity for organisations to make the most... Read more »

How can relationship managers manage their daily workload, track all their client interactions and get a 360-degree view of their client – all within Outlook – using Microsoft Dynamics 365? Senior CRM Consultant at Hitachi Solutions, Areti Antonakopoulou, delivers an overview of the functionality that has been developed within Microsoft Dynamics 365 by Hitachi Solutions, specifically... Read more »

On 11 April, Hitachi Solutions will be sponsoring and hosting a roundtable at Field Service Summit. The event will take place at the Warwick Conference Centre in Coventry and is a great opportunity to meet with fellow field service leaders and to discuss the key issues effecting the industry. Field Service Summit is a unique event. Unlike... Read more »

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